Support

We at Bytek-IT Resources are very much a service and support orientated organisation. We are very proactive and progressive in how we encompass change to help us serve our clients best. We utilise video conferencing to support our service department and our Field Engineers work with PDA's to access the Bytek-IT Resources Helpdesk System. The manner in which we run and operate our own business is a practical working model of how a company operating in today's modern business environment can utilise the very latest technology to increase efficiency and deliver a superior level of service.

The objective of our support network is to deliver the most efficient IT support service of any company in Ireland with the shortest possible turn-around time. While you may purchase different levels of service support contract, we understand that customers today wish systems downtime to be kept to a minimum. So whatever the service contract, we go that extra mile to keep your business moving".

Our Helplines are manned 24x7 by four highly qualified and experienced support engineers. They work with the aid of Ulyses a CRM and Helpdesk Management System, providing them with up-to date information on call logging, traceability, reporting as well as complete scheduling. In turn our helpdesk personnel control and direct a team of highly skilled and mobile Field Service Engineers.

At Bytek-IT Resources each customer has an individual support person dedicated to their account. This is critical to ensure awareness continuity and here we find that our staff develop strong relationships with their designated customers. This becomes a valuable asset to our clients business because as well as current logged calls, our support team will be personally aware of service history and have better knowledge of the clients business can now provide a more efficient support and advice service.

We offer four different types of Service Level Agreements (SLA's), each with differing features and advantages to suit different business requirements. These provide everything from 24x7 Support, Onsite Assistance, Remote Manages Services and Dial Up Access Support.